Terms of service

TERMS OF SERVICE

These Terms of Service govern the use of the website and the purchase of products from ASMA BEAUTY CARE COSMETICS, UNIPESSOAL LDA. (“ASMA Beauty Cosmetics, “we”, “us”). By accessing our website or placing an order, you agree to these Terms.

Company details: ASMA BEAUTY CARE COSMETICS, UNIPESSOAL LDA., NIPC 516369032, Rua Carlos da Mota Pinto, nº 17, 3º A, 1070-313 Lisboa, Portugal.

1. SCOPE AND ACCEPTANCE

These Terms apply to all distance sales concluded through our website with consumers located in the European Union and, where applicable, with non-consumer customers. Mandatory consumer protection laws prevail over conflicting provisions here.

2. ELIGIBILITY AND ACCOUNT

To purchase, you must be at least 18 years old and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. PRODUCT INFORMATION

We strive for accurate product descriptions, ingredients, usage instructions, and images. Minor variations may occur. Ingredients and usage instructions should be reviewed before use, especially for allergies or sensitivities. Cosmetics comply with applicable EU and Portuguese regulations.

4. PRICES, TAXES, AND AVAILABILITY

Prices are shown in the currency indicated on the website and include applicable VAT unless stated otherwise. Delivery charges and any additional fees are shown at checkout. We may change prices at any time before your order is accepted. All orders are subject to availability.

5. ORDER PROCESS AND CONTRACT FORMATION

After placing an order, you will receive an acknowledgement. Acceptance occurs when we send a shipping confirmation, at which point a contract is formed. We may refuse or cancel orders, for example, if a product is unavailable, if pricing errors occur, or in case of suspected fraud.

6. PAYMENT

We accept the payment methods shown at checkout. Payments are processed by certified payment providers. Your order will be prepare after payment authorization/confirmation.

7. DELIVERY

We ship to the destinations indicated on our website. Estimated delivery times and costs are shown at checkout and in our Shipping Policy. Delivery may be delayed by factors outside our control. Risk of loss passes upon delivery to the address you provide, without prejudice to your consumer rights.

8. RIGHT OF WITHDRAWAL (CONSUMERS)

If you are a final consumer in the EU, you have the right to withdraw from the contract within 14 days without giving any reason, starting:

• for goods, from the day you or a third party indicated by you (other than the carrier) acquires physical possession of the goods; or

• for multiple goods ordered in one order and delivered separately, from the day of possession of the last item.

To exercise the right, you must inform us of your decision within the withdrawal period by an unequivocal statement. You may use the model form below but it is not mandatory. You must send back the goods within 14 days from the day you inform us of withdrawal. You are responsible for the direct cost of returning the goods unless otherwise indicated in our Returns & Refunds Policy. We will reimburse all payments received from you, including the least expensive standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision, using the same payment method unless you agree otherwise. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back, whichever is earliest. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions: For health protection or hygiene reasons, the right of withdrawal does not apply to sealed goods

not suitable for return once unsealed after delivery (e.g., cosmetics with hygiene seals). This does not affect

your statutory rights regarding non-conformity.

Model withdrawal form: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods [identify], ordered on [date]/received on [date], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date.

9. CONFORMITY, WARRANTY, AND REMEDIES

We are liable for any lack of conformity existing at the time of delivery and manifesting within the statutory periods under Portuguese law. Consumers are entitled to repair or replacement, or, where repair or replacement is impossible or disproportionate, to an appropriate price reduction or contract rescission.

Please contact us if you believe a product is non-conforming or defective. This section applies without prejudice to mandatory consumer rights.

10. RETURNS AND REFUNDS

Our Returns & Refunds Policy forms part of these Terms and provides practical details on initiating returns, shipping the goods back, inspection, and refund timelines.

11. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to specific terms, may not be combined unless stated, and may be withdrawn according to their conditions.

12. PROHIBITED CONDUCT

You shall not misuse the website, interfere with security, attempt unauthorized access, introduce malware, or use automated means to access the site other than as permitted.

13. INTELLECTUAL PROPERTY

All content on the website, including trademarks, trade names, logos, product names, text, graphics, and images, is owned by or licensed to us and protected by law. You may not reproduce, modify, or use such content without prior written authorization, beyond normal use of the site and for personal, non-commercial purposes.

14. DATA PROTECTION

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

15. LIABILITY

Nothing in these Terms limits or excludes liability where unlawful to do so. To the fullest extent permitted by law, we are not liable for indirect or consequential losses; our aggregate liability for direct damages related to the purchase of products is limited to the price paid for the relevant order, without prejudice to mandatory consumer protections.

16. COMPLAINTS, ADR, AND ODR

You may submit complaints through the Electronic Complaints Book or using the contact channels indicated on our website. Consumers may resort to Alternative Dispute Resolution (ADR) entities under Portuguese law and to the EU Online Dispute Resolution (ODR) platform. Information on competent ADR entities for ASMA Beauty Care and access to the ODR platform is available on our website.

17. APPLICABLE LAW AND JURISDICTION

Portuguese law applies, without prejudice to mandatory consumer protections in your country of residence.

Disputes may be submitted to the competent Portuguese courts. Consumers may bring proceedings in the courts of their domicile as provided by law.

18. CHANGES TO THE TERMS

We may modify these Terms from time to time. The Terms in force at the time of your order apply to that order. Updated Terms will be posted on our website with the “Last updated” date.

Last updated: 15 january 2026