Shipping policy

SHIPPING POLICY

This Shipping Policy explains delivery options, costs, times, and related terms for orders placed on our website.

1. SHIPPING DESTINATIONS

We ship to the countries indicated at checkout. If your country is not listed, we are not currently able to deliver there.

2. PROCESSING TIMES

Orders are typically processed within [2] business days after payment confirmation, excluding weekends and Portuguese public holidays. During high-demand periods or promotional campaigns, processing may take longer.

3. DELIVERY METHODS, TIMES, AND COSTS

Delivery options, estimated times, and costs are displayed at checkout based on your address and the weight/volume of your order. Estimated delivery times are provided by carriers and are not guaranteed. Delivery delays caused by customs clearance, inspections, or local authorities are outside our control. 

Rural or remote areas may experience longer delivery times.

4. TRACKING

When available, you will receive a shipping confirmation with tracking details. Tracking updates depend on the carrier’s systems.

5. DELIVERY ATTEMPTS AND ISSUES

If no one is available at the delivery address, carriers may attempt redelivery or hold the parcel at a collection point. Please follow the carrier’s instructions. Undeliverable parcels returned to us may be refunded minus shipping costs, unless otherwise required by law.

6. SHIPPING RESTRICTIONS

Certain items may be subject to transport restrictions or carrier limitations. We reserve the right to split shipments and select carriers. We do not ship to P.O. boxes where prohibited by carriers.

7. CUSTOMS, DUTIES, AND TAXES

For deliveries outside the EU or to jurisdictions where import duties apply, customers are responsible for customs duties, taxes, and clearance fees. Customs processing may cause delays beyond our control.

Customers are solely responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by the destination country. Refusal to pay customs charges does not qualify the order for a free return or refund. Returned shipments may be eligible for a partial refund minus shipping costs, return fees, customs charges, and any carrier handling fees incurred. 

8. CUSTOMS DOCUMENTATION 

For international shipments, commercial invoices and customs documentation may be attached to the parcel in accordance with carrier and customs requirements. Customers are responsible for ensuring that imported cosmetic products are permitted in their destination country. 

9. RISK OF LOSS AND INSPECTION

Risk passes upon delivery to the address you provide, without prejudice to your statutory rights regarding non-conformity. Please inspect your order upon receipt and notify us within a reasonable timeframe  if any item is damaged, missing, or incorrect.

10. ADDRESS ACCURACY

You are responsible for ensuring that the shipping address is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

11. CHANGES AND CONTACT

We may update this Shipping Policy from time to time. For questions or assistance, please contact us using the channels indicated on our website.